20+ Years Leading Solutions in Data, Marketing, and Emerging Technology for Technology, Media, and Telecommunications
How We Service Technology, Media & Telecommunications
High-Velocity
Implementations
High-Velocity
Implementations
Subscriber &
User Engagement
Subscriber &
User Engagement
Digital Experience
& UI Design
Digital Experience
& UI Design
Revenue Cloud
& Scale
Revenue Cloud
& Scale
Our Key Solution Focus Areas
Data 360
Marketing Cloud
Agentforce
Revenue Cloud (CPQ)
Sales Cloud
Experience Cloud
MuleSoft
Change Management
Creative Design
Engagement Strategy
How We See the Landscape of Technology, Media & Telecommunications
The industry is moving from growth at all costs to profitable retention, navigating market saturation and rising acquisition costs.
The Subscription Economy
Market Consolidation & M&A
Hybrid Monetization Models
AI is moving from an experimental feature to the operational foundation, enabling real-time processing of massive data volumes.
Agentic AI for Autonomous Support
Zero-Party Data Architecture
Zero-Party Data Architecture
Today’s digital natives expect zero latency, total personalization, and a unified experience across every device and platform.
Hyper-Personalization at Scale
Frictionless Self-Service
Omnichannel Brand Consistency
Success depends on the ability to turn massive data streams into personalized moments without increasing headcount.
Retention is the New Acquisition
Speed-to-Market as a Moat
Unified Data is the Revenue Engine
Proven Performance
Our Technology, Media & Telecommunications Portfolio
Scalable solutions for the future of Technology, Media, and Telecommunications
Customer #1 Profile
Enterprise Entertainment Leader
This organization needed a partner to scale their marketing automation and optimize complex lead management. Since taking on this effort, ListEngage has evolved into a cross-cloud powerhouse for the organization. By integrating MCE+ with Data 360 and core CRM flows, we eliminated heavy SQL dependency and provided the real-time data visibility needed for smarter routing and massive operational time savings.
The Implementation
We activated advanced automated lead routing, cross-cloud lead scoring, and behavior-driven trigger flows to streamline the entire entertainment lead lifecycle. By leveraging Data 360 Segments and Calculated Insights to automatically route contacts based on real-time MCE journey engagement, this multi-use case approach didn’t just improve alignment—it optimized efficiency across multiple scaling business lines.
Performance Highlights
35% Decreased Operational Time spent on manual lead scoring
Zero SQL Dependency achieved via native Data 360 Segments and Calculated Insights
Automated Lead Routing via real-time MCE Journey exit triggers
Reduced Level of Effort (LoE) for immediate campaign, task, and lead creation
Customer #2 Profile
Global Technology Solutions Distributor
This global technology components and solutions distributor needed a strategic partner to orchestrate a massive, highly complex migration away from legacy marketing automation. ListEngage stepped in to transition its marketing operations to a consolidated, unified system. By implementing a multi-org Data 360 and Marketing Cloud Advanced infrastructure, we eliminated data silos across disparate systems, significantly reduced total marketing automation costs, and empowered their global team for future scale.
The Implementation
We executed a comprehensive enterprise migration from a legacy platform to a unified Salesforce ecosystem, deploying a complex “One Home Org” data structure. This extensive implementation included setting up 8 Data Spaces across 5 CRM Orgs and configuring multiple advanced business units and instances. ListEngage meticulously replicated business-critical legacy processes—including advanced segmentation, consent management, lead scoring, global localization, and web engagement tracking—leveraging Identity Resolution to create a single source of truth. Beyond the core migration, our team actively pioneered advanced, cutting-edge workarounds for complex dynamic email and forms to ensure seamless continuity for the client’s global Marketing Center of Excellence (CoE).
Performance Highlights
Legacy Platform Migration Completed to replace siloed systems with a unified enterprise data and marketing cloud solution
Consolidated Data Architecture established via 8 Data Spaces spanning 5 distinct CRM Orgs
Single Source of Truth (SSOT) achieved through Identity Resolution and Data Graph harmonization
Reduced Total Cost of Ownership for global marketing automation while driving massive operational efficiencies
Customer #3 Profile
Global Retail Petroleum & Convenience Software Leader
This global enterprise software company, serving over 200,000 convenience and petroleum sites across 60 countries, needed a partner to revolutionize its direct-to-consumer loyalty strategy. Following a major mobile application acquisition, the organization required a unified solution to bridge digital and physical channels. ListEngage stepped in to deploy a robust Salesforce Loyalty Management architecture, turning fragmented user data into an intelligent, high-engagement consumer wallet experience.
The Implementation
We drove the end-to-end data flow design and implementation, seamlessly integrating physical and digital touchpoints into a single, scalable loyalty ecosystem. We designed a streamlined mobile user experience by enabling automated receipt uploads, powered by backend workflows that validate transactions, apply targeted promotions, and update member point balances in real-time. By integrating critical APIs, automated loyalty processes, and Salesforce’s Data Processing Engine alongside third-party applications, we established a single, unified platform capable of instantly capturing transaction records and activating real-time loyalty automation.
Performance Highlights
Unified Omnichannel Loyalty Platform established to seamlessly consolidate data across digital and physical retail channels
Real-Time Transaction Validation and point-balance updates deployed via automated backend workflows
Enhanced App User Experience delivered through seamless receipt-upload functionality and instant promotion application
Scalable Data Architecture implemented on time and within budget, successfully aligning technical infrastructure with long-term business growth
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