20+ Years Leading Solutions in Data, Marketing, and Emerging Technology for the Technology, Media, and Telecommunications

Technology for the Technology, Media, and Telecommunications

High-Velocity Implementations

Whether you’re spinning up a new SaaS instance or migrating millions of subscribers, we build for zero latency. Our certified Salesforce experts specialize in high-bandwidth deployments that move at the speed of your next product launch.

Subscriber & User Engagement

In the subscription economy, retention is the only metric that matters. We automate the entire lifecycle—from onboarding and feature adoption to renewal and win-backs—ensuring your users stay connected across Email, SMS, and in-app channels. 

Digital Experience & UI Design

Your interface is your brand. We design intuitive customer portals and high-conversion landing pages that remove friction from the user journey, turning "subscribers" into "power users" through data-driven CX. 

Revenue Cloud & Scale

Eliminate the noise in your billing and sales cycles. We optimize complex ecosystems across Data Cloud, Revenue Cloud (CPQ), and Agentforce, ensuring your data is actionable and your monetization is automated. 

Our Key Solution Focus Areas

Data 360
Marketing Cloud
Agentforce
Revenue Cloud (CPQ)
Sales Cloud
Experience Cloud
MuleSoft
Change Management
Creative Design
Engagement Strategy

How We See the Landscape of Technology, Media & Telecommunications

The industry is moving from growth at all costs to profitable retention, navigating market saturation and rising acquisition costs.  

The Subscription Economy

Market Consolidation & M&A

Hybrid Monetization Models

AI is moving from an experimental feature to the operational foundation, enabling real-time processing of massive data volumes.

Agentic AI for Autonomous Support

Zero-Party Data Architecture

Zero-Party Data Architecture

Today’s digital natives expect zero latency, total personalization, and a unified experience across every device and platform.

Hyper-Personalization at Scale

Frictionless Self-Service

Omnichannel Brand Consistency

Success depends on the ability to deliver the right care, at the right time, on the right channel.

The Subscription Economy 

Market Consolidation & M&A 

Hybrid Monetization Models 

Proven Performance

Proven Performance Our Technology, Media & Telecommunications Portfolio

Scalable solutions for the future of Technology, Media, and Telecommunications

Customer #1 Profile

Enterprise Entertainment Leader

This organization needed a partner to scale their marketing automation and optimize complex lead management. Since taking on this effort, ListEngage has evolved into a cross-cloud powerhouse for the organization. By integrating MCE+ with Data 360 and core CRM flows, we eliminated heavy SQL dependency and provided the real-time data visibility needed for smarter routing and massive operational time savings.

The Implementation

We activated advanced automated lead routing, cross-cloud lead scoring, and behavior-driven trigger flows to streamline the entire entertainment lead lifecycle. By leveraging Data 360 Segments and Calculated Insights to automatically route contacts based on real-time MCE journey engagement, this multi-use case approach didn’t just improve alignment—it optimized efficiency across multiple scaling business lines.

Performance Highlights

35% Decreased Operational Time spent on manual lead scoring

Zero SQL Dependency achieved via native Data 360 Segments and Calculated Insights

Automated Lead Routing via real-time MCE Journey exit triggers

Reduced Level of Effort (LoE) for immediate campaign, task, and lead creation

Customer #2 Profile

Global Technology Solutions Distributor

This global technology components and solutions distributor needed a strategic partner to orchestrate a massive, highly complex migration away from legacy marketing automation. ListEngage stepped in to transition its marketing operations to a consolidated, unified system. By implementing a multi-org Data 360 and Marketing Cloud Advanced infrastructure, we eliminated data silos across disparate systems, significantly reduced total marketing automation costs, and empowered their global team for future scale.

The Implementation

We executed a comprehensive enterprise migration from a legacy platform to a unified Salesforce ecosystem, deploying a complex “One Home Org” data structure. This extensive implementation included setting up 8 Data Spaces across 5 CRM Orgs and configuring multiple advanced business units and instances. ListEngage meticulously replicated business-critical legacy processes—including advanced segmentation, consent management, lead scoring, global localization, and web engagement tracking—leveraging Identity Resolution to create a single source of truth. Beyond the core migration, our team actively pioneered advanced, cutting-edge workarounds for complex dynamic email and forms to ensure seamless continuity for the client’s global Marketing Center of Excellence (CoE).

Performance Highlights

Legacy Platform Migration Completed to replace siloed systems with a unified enterprise data and marketing cloud solution

Consolidated Data Architecture established via 8 Data Spaces spanning 5 distinct CRM Orgs

Single Source of Truth (SSOT) achieved through Identity Resolution and Data Graph harmonization

Reduced Total Cost of Ownership for global marketing automation while driving massive operational efficiencies

Customer #3 Profile

Global Retail Petroleum & Convenience Software Leader

This global enterprise software company, serving over 200,000 convenience and petroleum sites across 60 countries, needed a partner to revolutionize its direct-to-consumer loyalty strategy. Following a major mobile application acquisition, the organization required a unified solution to bridge digital and physical channels. ListEngage stepped in to deploy a robust Salesforce Loyalty Management architecture, turning fragmented user data into an intelligent, high-engagement consumer wallet experience.

The Implementation

We drove the end-to-end data flow design and implementation, seamlessly integrating physical and digital touchpoints into a single, scalable loyalty ecosystem. We designed a streamlined mobile user experience by enabling automated receipt uploads, powered by backend workflows that validate transactions, apply targeted promotions, and update member point balances in real-time. By integrating critical APIs, automated loyalty processes, and Salesforce’s Data Processing Engine alongside third-party applications, we established a single, unified platform capable of instantly capturing transaction records and activating real-time loyalty automation.

Performance Highlights

Unified Omnichannel Loyalty Platform established to seamlessly consolidate data across digital and physical retail channels

Real-Time Transaction Validation and point-balance updates deployed via automated backend workflows

Enhanced App User Experience delivered through seamless receipt-upload functionality and instant promotion application

Scalable Data Architecture implemented on time and within budget, successfully aligning technical infrastructure with long-term business growth

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